General terms and conditions
1. Purpose
These terms and conditions apply to all online bookings made at our business using the Regional Marketing Tool (RMT).
The customer acknowledges having read and accepted these general terms and conditions. No booking is possible without the customer's consent. The customer has the option to save and print these general terms and conditions.
2. Offers
All our advertisements, web pages and offers are prepared in good faith on the basis of available data. Maps, photos and illustrations are shown for information purposes only and do not represent contractual obligations. They may be subject to changes even before the booking is finalised. The customer authorises us to correct any material, obvious errors in the information we provide.
3. Price
Prices displayed at the time of booking include the total price of the service sold, including taxes, charges and other fees. Any supplements will be clearly indicated before booking the service.
The customer authorises us to correct obvious errors in the price.
4. Booking
The client chooses from among the services offered on the regional marketing tool. The customer acknowledges that he has taken note of the nature, destination and booking modalities of the services available on the booking tool and that he has requested and obtained the required and/or additional information to carry out his booking in full knowledge of the facts. The client is solely responsible for his choice of services and their suitability for his needs. We are in no way liable in this respect. The booking is deemed accepted by the customer upon completion of the booking process.
5. Booking process
Customer bookings are made via the digital booking voucher accessible online on the booking tool. The booking is deemed to have been made from the receipt of the booking voucher. Prior to each booking, the customer undertakes to fill in all the information necessary for the booking. The customer declares that the information provided is exact and true. Once the final choice of services to be booked has been made, the booking procedure includes the following steps until validation:
entering bank card details if collateral or advance payment is requested; consulting and accepting the general terms and conditions of sale relating to the service(s) and, finally, confirmation of the booking by the customer.
6. Booking receipt
The booking tool notifies receipt of the customer's booking and immediately confirms it by sending an e-mail. The confirmation of the booking by e-mail lists the contract proposal, the services booked, the prices, the sales conditions related to the chosen rate and accepted by the customer, the date on which the booking was carried out and the address of the business, where the customer can file any complaints.
7. Right of withdrawal
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, the customer cannot use the right of withdrawal for his booking if the contract provides for a specific date or period of performance:
- For the provision of accommodation other than for residential purposes (e.g. a holiday home),
- for transport,
- For car rental services,
- for catering and leisure-related services.
8. Respect for privacy
We collect your data in accordance with the General Data Protection Regulation (GDPR, 2016/679).
The personal data you provide to us is necessary for the processing of your booking and is indispensable for the management and provision of the Services (Article 6.1.b of the above Regulation). To this end, your data may be passed on to our partners, including in particular Elloha.com which manages the booking tool, online payment service providers and service providers in other States. In the case of online payments in particular, the customer's bank details must be transmitted by the payment service provider to the case's bank for the execution of the booking contract. We only use partners who provide a level of protection in accordance with the rules laid down in the AVG.
With your consent, your data may also be used by us to send you our promotions or commercial offers by e-mail or post.
We keep your data for 3 years after the last contact (email, booking, ...).
As a person whose data is collected, you have the right to access, correct and have your data deleted, as well as the right to object to the collection of your data. These rights can be exercised by sending us an e-mail stating your surname, first name and address and the purpose of your correspondence.
Your complaints about the collection and processing of your personal data can be addressed to the competent supervisory authority.